Hi,
I am just wondering if we can add/edit some fields in the default ticket request form available to end users.
Some help would really be appreciated.
Thanks.
Editing fields in Submit a ticket request form
@Brett Bowser but how can I edit request form itself? I don't need to add any custom fields, I just need to make some restrictions. For example, in email field it would be great to forbid our own url domain. Plus to add some explanations and ask user to type real email.
Login to the community
No account yet? Create an account
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.
Hi Kinjal,
You can manage any ticket fields within your ticket from directly from the agent interface. To do so, navigate to Admin>Manage>Ticket Fields and select edit next to any fields you would like to adjust.
More information can be found in the following article: Adding custom fields to your tickets and support request forms
Let me know if you have any other questions for me.
Cheers!