EAP - Reduce Clicks to Satisfaction

@tetiana12 A nice suggestion (not sure if you're the PM responsible) :) 

Thank you @tom40 for the suggestion! We are currently working on some changes to the default CSAT automation. It includes updates to the CSAT section. I would be curious to get feedback once we roll it out. 

Great news!

Happy to be of assistance where I can

Hi there @tetiana12 - I've added the following as a workaround, utilizing the {{satisfaction.postive/negative}} placeholders:
"Hello {{ticket.requester.name}}, 
We’d love to hear how we did on your recent request. If you’re up for it, please take a moment to rate our Support and answer a few questions. 
We really appreciate it.

<a href="{{satisfaction.positive_rating_url}}/">👍</a> or <a href="{{satisfaction.negative_rating_url}}/">👎</a>

{{satisfaction.survey_section}}"

I see that the placeholders still point to the old survey.

I'm also hoping for this functionality.

Yes, this would be a great addition and agree the fewer clicks the better.

@Tom Niv-Burrell It is on the roadmap to include a scale in the email, but we do not plan to introduce a placeholder for every rating.

Getting an add-on like Sondar from the Zendesk marketpalce is another way of providing a 1-click rating experience. 

2, 3, 4 & 5 scale CSAT surveys are all avialable and they embed natively into Zendesk emails & workflows.