Hi folks,
Just an update to let you know that we are not taking any more sign ups to this EAP! We will be going to GA where all customers will have this turned on for them starting from October 7th. Customers can continue to turn this off in admin centre until January 2026 at which point it will be on for all customers.
I'd like to take this opportunity to thank all the customers who have participated in this EAP and if you have any feedback, feel free to fill out our survey here.
Thanks again for helping us shape this amazing capability, with the inputs we've received we are confident that we've made this capability better for all and we will have more to come in 2026.
Best regards,
Will and the AI Agent tickets team.