I want to inform you that EAP for Macro Suggestions for Admins has ended and as of May 10th, this functionality is available as part of our Advanced AI add-on. I would like to thank all of you for your input to make this feature better, with have collected many insightful feedback and macro suggestions for Admins will be continuously improved.
All customers who have signed up for our Early Access Program (EAP) should have received official communication about the EAP ending, which includes details on the grace period.
Questions?
Please feel free to check out the Resources for Zendesk Advanced AI. Contact your Zendesk account executive if you have any questions or would like to purchase the Advanced AI add-on.
We appreciate your continued support and welcome your feedback. Thanks for being a valued customer and take care.
Best,
Pati