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Dynamic content on new request and article pages

  • July 17, 2018
  • 4 replies
  • 0 views
Z

Hello,
we are looking in to how best offer our customers localised content.

So far we have read up on localisation, where you create multiple versions of the same article in different languages ... but then we dug into dynamic content .. and are wondering if;

1. We can create dynamic content variants for article pages rather than whole new articles. For example, one article would have the dynamic content placeholder for three variants of the same content ... so if the user has chosen German, the page would display the German variant, rather than opening the /de help centre version of that article.

also ...

2. How do we translate the content of the new request page, not just the ticket fields?

 

Your help is appreciated.

    This topic has been closed for replies.

    4 replies

    Vladan
    • Vladan
    • July 17, 2018

    Hey Zoe, so if I understand well:

    1. You need to activate multi-language in your help center, then you will have the option to create the same article on more languages.

    https://support.zendesk.com/hc/en-us/articles/224857687-Configuring-your-Help-Center-to-support-multiple-languages-Guide-Professional-and-Enterprise-

    Actually, it's not doable to place DC item in the article content.

    2. You need to create a DC item and then place it on the appropriate place on the Submit a ticket page theme template.

    Let us know if any further questions ;)

     

    Z
    • Zoë14
    • Author
    • July 17, 2018

    Hi Vladen,
    Thank you for your fast response ... it’s a pity you cannot add dynamic content to article pages but there you go.

    With the dynamic content ... if we use this in system emails such as “your support request has been received” is the languages based on the users language on their account, which language they chose in the help centre or is there some kind of automatic detection based on which language they request was sent in as?

    Thank you again,
    Z

    Vladan
    • Vladan
    • July 17, 2018

    Just to make sure, you can use DC on article pages (on the same way as on Submit a ticket pages for example), but you can't use it in article content. Article content - here in red https://cl.ly/t0H9

    About help center lang, on the front-end user will have an option to choose the language.
    Also, there is some kind of automatic detection by ZD based on visitor's IP address and browser/computer language settings.

    Z
    • Zoë14
    • Author
    • July 17, 2018

    Hiya
    Yep understood re: content, thank you.

    I will dig into more info on the dynamic side of language selection as well, thanks again!

    Cheers
    Zoe

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