We have built out a new Dashboard using the beta and on the surface it works great. However, we have found that when drilling into the widgets to see the data behind the KPIs we are not seeing all the tickets. For example, the widget may show 900 tickets and the export to excel from the drill in will only show 600 ticket.
We have noticed that it appears that although the report in questions is excluded from the solved Date filter on the Dashboard, the export will only show tickets with a solved date.
Has anyone else experienced this? And how do we fix it so we can export all ticket showing in the top level kpi report?
Drill ins not working as expected on Beta Dashboard
Hi Rebekah,
I wanted to follow up with you regarding our last email on the export all ticket. Let us know if you are still having issues.
Thank you
Francisco Trejo
I wanted to follow up with you regarding our last email on the export all ticket. Let us know if you are still having issues.
Thank you
Francisco Trejo
Hi Rebekah,
I wanted to follow up with you regarding our last email on the export all ticket. Let us know if you are still having issues.
Thank you
I wanted to follow up with you regarding our last email on the export all ticket. Let us know if you are still having issues.
Thank you
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My name is Francisco from the service desk team and according to our records, the issue regarding the export all ticket showing in the top-level KPI report has been resolved. Let us know if you are still experiencing issues.
Thank you
Francisco Trejo