I requested to cut down our license given that we are not using all of it hence created ticket to support but no one is responding to me despite of follow up emails.
If someone can tap the assignee on the back to atleast reply to me, we are avoiding further charges from happening hence the downgrade.
Feedback: If cutting down licenses can also be available for the Account Owner to avoid this kind of issue.
Downgrade License - Ticket #11912864
Hey Brett, thanks for creating ticket but I already have existing one - 11912864 that up until now no one is doing any action at all.
Why Zendesk don't let us cut down our license on our end? It's available for us to add but not to remove.
FYI Brett Bowser Until today we haven't got any resolution yet.
If you can just let us to this on our end then there will be no such issue. Let's not complicate the process, this is just a simple downgrade. Please don't expect us to pay extra since the 14 September which was the initial request date.
Was your issue resolved? We have been overcharged for 2 years and we are confused as to how to get this issue resolved.
@girltrek thanks for bringing this to my attention and apologies that you haven't received a response yet. I was able to track down your ticket open with our Renewals team and I'm working with them to get an update. I'll keep you posted as I find out more!
Thank you, Brett!
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Thanks for bringing this to our attention! I'm going to create a ticket on your behalf so our team can dig into this further and get you a response back as soon as possible.
You'll receive an email shortly stating your ticket has been created.
Thanks!