Downgrade has never been attended and being overcharged again

Hey it, 

Thanks for bringing this to our attention here. I've reached out to our Renewals team and expedited your request so they should be following up with you soon.

If there's anything else I can assist with in the meantime please let me know!

Hi Brett, two requests please.

1. Please update our subscription to Regular plan Agent x 1. No paid agent license for Chat, nor Talk or anything else. This has been communicated in April and it should have been effective on June 1, 2023, that has passed. I think you will overcharge us again in July 1 as it is not being attended as of today. Please date back the update to June and make full refunds. Read all of our tickets to find the past communication.
2. Please remove Managed account flag, so that we can self serve our subscription, without getting into this mess again.  

We haven't been contacted and we are exhausted with following up with your reps, it has been killing our time. Please do a right thing.

@brett13 

I have the same problem. We've been overpaying for the last 2 years (even higher than the Suite Enterprise subscription) and when I asked to move to Suite Professional, and remove agent seats I was told by Piotr that he'd submit the paperwork and never did. I asked our Account Manager Felix to follow up, he said he would and I still haven't heard from anyone.

I am now involving our legal team into this matter, but needless to say this experience shows that Zendesk doesn't care for users and will use any tactic to trick users into continuing to pay higher invoices.

Can you please get the renewals team manager to expedite our paperwork and also move our account to self-serve?

Thank you.