Documentation: Analyzing agent state

Hello, I'm very interested with this functions. How can we test it?

Thanks

Hi,

When will this be available? 

Hi both, 

We are currently in EAP and as a result, customers need to sign up via the following form. Please note, enablement was briefly paused due to an issue found and once resumed, it will be done in batches. 

Any further questions, please let me know.

Thanks, 

Karen

Hi Ahmed, 

Please keep in mind what is available in EAP are the existing per channel states- unified state and custom state reporting will be available in q4. 

Thanks, 

Karen

Hi Karen,

Is there any update on when this will be available?

Many thanks,

Amelia

Hi Amelia, 

This is currently an active EAP. You can sign up via the following form! Any further questions, please let me know.

Thank you, 

Karen