It would be really helpful if the real customer and agent name could be displayed on the customer context "talk card"
Display friendly name instead of ID in customer context
and same goes for articles. Insted of article ID it would be great to show at least the title of the article and preferably the title and link to the article.
Hi Kalle Windefalk — I've pinged the product managers for this EAP and they should be responding soon (same with your other post in this area). Thanks for your patience!
Hi Kalle! Thanks for the feedback - we'll keep these suggestions in mind as we plan future Events consolidation efforts between the Sunshine Guide Events EAP and Interaction History.
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