Difference between Zendesk Support Chat and Standalone Chat | Community
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Difference between Zendesk Support Chat and Standalone Chat

  • August 28, 2018
  • 1 reply
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R

I noticed my Zendesk has Chat but noticed that there is a standalone chat program as well.  What is the difference?  

 

I have asked for sales to contact me to talk but no luck

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    1 reply

    Stephen43
    • Stephen43
    • September 11, 2018

    Hello Rob, 

    I'll check on your ticket with Sales and make sure it is looked at right away. 

    To answer your question more generally though there are two types of chat accounts. There is a fully integrated chat account which you can purchase as an add-on to your support account. This allows for ticket creation from chats and some additional chat reporting. 

    A stand-alone chat account is just chat though. It allows customers who are only interested in the chat product to purchase that on its own. It is possible to later integrate it with a support account if you chose to though. 

    Thanks for your question. I'll make sure our sales team reaches back out to discuss your account in particular. 

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