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Developer accounts?

  • October 10, 2018
  • 3 replies
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M

Is there any support for free developer accounts? We've been using Zendesk for a few years now and have a bunch of "agent" seats that we pay for, of course.

But we also have a couple of developers that we need to grant periodic access for, and AFAIK, the only thing we can do is purchase a year-long seat for them?

It would be fine if the accounts were restricted in some way or time limited. What is everyone else doing? I'd rather not try to share accounts and we have 2FA enabled.

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    3 replies

    A
    • Andrew42
    • October 10, 2018

    If they are developers answering user requests, they will need a seat. 

    If they are actually developing stuff for your Zendesk, the most common use I think would be for them to create a free trial account which lasts a month.  They can open another trial after this. That is how our developers work.

    Hope this helps.

    M
    • Maurice12
    • Author
    • October 10, 2018

    Thanks, Andrew.

    In this case the developers need access to our actual account. It's a financial analyst company that is working with us to integrate some of our zendesk metrics into our models.

    So they need access to our real account but they aren't actually going to answer any tickets. They just needs to view tickets and run reports, etc.

    For this case we need to buy them seats?

    A
    • Andrew42
    • October 10, 2018

    Hello,

    If they are working in Zendesk and on Zendesk data in your live account, yes they will need seats - they are acting in the same manner as any internal admin or analyst - the fact they are a 3rd party is beside the point I think.

    For a third party, you could look to provide data in another manner - options would be;

    • give them a 'Gooddata'/Insights login to access report data (if you have this option)
    • provide them with API access, they could get data this way.

    Generally I would still recommend an integration is developed and proven in a test account before being deployed to live.

    Obviously, I don't know your specific use-case - but if they are doing stuff in and on you live Zendesk account, they are performing, very loosely, the same function as if you had an internal admin tasked with building reports etc.

    We have managers and analysts that don't answer tickets either.  

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