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Default (Web Widget) Messaging Response

  • June 2, 2023
  • 1 reply
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SFARR1752

Anyone experienced setting a Web Widget with no customised BOT but simply by configuring the default response settings and even without a schedule defined we keep having the Answer Bot stating the following:

Answer Bot

Answer Bot says: We're offline. When an agent replies to your request, you'll get an email at xxxxxx
 
Thanks

    1 reply

    Hiedi
    • Hiedi
    • June 5, 2023

    Hi @sfarr1752,

    This may need further troubleshooting. To assist you better on this, I've created a ticket on your behalf so we can investigate this issue together.

    Kindly check your email. I'll look forward to hearing from you soon! 

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