Hi all,
I am trying to extract ticket_metrics using the cursor pagination but I keep on getting a Database timeout error.
Status code is 503.
Sample call is : https://domain.zendesk.com/api/v2/ticket_metrics.json?page[size]=50
Response:
{
"error": {
"title": "DatabaseError",
"message": "Database timeout error"
}
}
I can extract data using offset-based pagination but the pagination limit is killing us since we have over 350k records. Is there a way to extract these records incrementally or get the cursor-based pagination to work for ticket metrics?
Regards,
Sergio
If you're hitting database errors, it's something we should probably dig into. Can you open up a request with support so that we can look into it?
Thanks!