Hello,
We are moving a small team from a dedicated Zendesk instance into our core Zendesk instance. We have created a new brand and taken all the relevant steps to build the required configurations etc. The last remaining item is an existing exchange email integration we have to move over.
Is this as simple as using the same configurations in the new instance, enabling off hours, while disabling the integration in the old instance? Or are new entries required etc.?
Thank you in advance.
