Will we be able to customize colors so it is inline with our brand?
Can we reverse numbering? I would like to do 5-1 instead of 1-5.
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Regarding your question according to the article about this EAP https://support.zendesk.com/hc/en-us/community/posts/6199059553946-What-is-the-Customizable-CSAT-EAP-
The rating is on scale increments so it needs to be from 1-5 etc.
Regarding the color it doesn't mention anything about this so if we based it on this article the option to update color is not possible.
Sincerely,