Hello,
About a week or so ago we started receiving notifications from all customers that the emails sent when updating their tickets are being caught in their spam.
I have already checked and made sure that our triggers are valid, and that the triggers are being activated via looking at the events on the tickets themselves.
Outside of our customers setting their email up to avoid this I was wondering if there was anything we could do? Note that we never got these complaints until about a week ago.
It looks like you have a ticket open with our Customer Care team regarding this issue. We will continue working with you there to get this issue resolved since we will most likely need to take a look at some ticket examples.
Thanks for bringing this to our attention!