Customers are unable to sign in and view their tickets - settings password is not working

Hi Rafi - 

Customers will generally see that login error when your Zendesk Help Center is not yet activated. To activate your Help Center, please do the following.

1. In Guide, click the Settings icon in the sidebar, then select Guide settings.
2. In the Activate Help Center box at the top, click Activate.
3. Click Activate again to confirm that you want to activate your Help Center.

If this does not resolve your issue, please respond here and I will create a ticket so we can investigate this further. Thank you.

Hi Bonnie,

I activated help center but my customer is still seeing "{"error":"Couldn't authenticate you"}" when they try to login and view their tickets.

Am I missing anything else?

Thanks

Nevermind. I see it now - how do I allow my customers to view their past tickets now that I have it activated?

Hi Rafi -

Your customers can click the arrow to the right of their name and then My activities to see their past tickets.

Hi Bonnie,

I tested this out with a test user - I submitted an email to generate a new ticket, signed into my profile and clicked on "My Activities" and the tickets don't show up, all I see is this:

Hi Rafi. I created a ticket from our conversation to investigate this further and I will see you there!

please. what happened with this question?

I have de same problem.