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Customer Service Help

  • February 3, 2022
  • 1 reply
  • 0 views
D

Hello,

Is there any support or help other than this website?

We have just joined ZenDesk recently and I cannot find the answer I am looking for. Not keen to wait until a community member answers my question because how long will it take to get a reply?

It involves web queries coming into ZenDesk but having our support email name and address as the Requester, rather than the actual requester who sent the query in via our website. I have checked the set up of the Trigger as it is as per the recommended, so I do not understand what is going on.

Can anyone please help me?

    1 reply

    Brett13
    • Brett13
    • Community Manager
    • February 3, 2022

    Hey Dee,

    There are a few ways you can reach out to our Customer Care team which are mentioned here: Contacting Zendesk Customer Support

    Regarding your question, can you confirm that you've set up your email address that's forwarding your emails as a support address in Zendesk? More information can be found in this article: Adding support email addresses for users to submit tickets

    Typically if the requester is not being set correctly, it means that the support address hasn't been configured in your account. 

    Keep me posted as I'm happy to assist further!

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