I have not been able to increase my subscription for over a month now. I have contacted ZD multiple times and no one gets back to me other than entry level support. I am told an account representative will contact me. My feedback is, as a company "specializing" in customer support, you improve your customer support.
Customer Service at Zendesk
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Our apologies for the delayed response – it sounds like your account manager reached out to you today, were they able to reach you?