I have created an Agent-Only custom ticket field (a checkbox). when i create a new ticket, I see the field. however, I'm trying to figure out how to tie a condition and if a field is visible. I see this working already with another set of custom fields but it's been a few years and I can't figure out how it was set up.
Is this functionality still supported? Specifically, if custom field A = something specific, then custom field B is visible.
thanks for any help!
Please check these options :
Option 1: If you have a professional/ Enterprise or Elite Zendesk subscription, you can try this:
You create a new form which contains multiple different custom fields ( drop down, text , date and checkbox field as well ) and which can restricted to an agent.
How to create custom ticket fields: https://support.zendesk.com/hc/en-us/articles/203661496-Adding-custom-fields-to-your-tickets-and-support-request-forms
How to create a ticket form : https://support.zendesk.com/hc/en-us/articles/203661616-Creating-ticket-forms-to-support-multiple-request-types-Professional-Add-on-and-Enterprise-
Option 2: If you have Enterprise Zendesk subscription, you can try to install “Conditional field app” by visiting this link : https://www.zendesk.com/apps/conditional-fields/ but check box may not be available… only drop down is available.
Option 3: Or you can try this link which will be available for every Zendesk subscription:
https://support.zendesk.com/hc/en-us/articles/203661876-Organizing-drop-down-list-options
Thanks and regards
Atul Verma
Thanks for helping out, Atul!
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