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Custom Status

  • May 30, 2023
  • 1 reply
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T

Hi,

does this EAP allow us to do Custom Status?

i.e. Agent set "Away - Ticket" we want to know which ticket he is working with, so he may can add a custom reason? So we know during the day in which tickets he worked?

Or will this EAP auto detect it?

Thanks.

Tobias

    1 reply

    Karen13
    • Karen13
    • June 2, 2023

    Hi Tobias, 

    Custom states are not available as part of this EAP but will be added in H2 of this year. 

    Thanks, 

    Karen

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