Custom Role w/ access to reset end user passwords | Community
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Custom Role w/ access to reset end user passwords

  • May 30, 2021
  • 1 reply
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Robert17

Hi All,

In my company, we use custom roles on Zendesk Support to manage which teams have access to do.

I discovered today that our L1 team cannot send a password reset to end users. This is a task I would like the L1 team to be able to do.

What permission does a role require to be able to reset an end users password?

Below is a screenshot as to how the role was originally setup.Best regards,

    1 reply

    A
    • Andrew42
    • May 30, 2021

    No idea about permissions. Generally I'd think passwords are not editable by an agent.
    You can reset passwords by opening the end user login in incognito mode and sending a password reset email.
    In extreme cases (very IT illiterate users) I've added my own email, emailed the reset to myself and set the password. Then removed my email. But this should be rare, better to teach than do it for them.

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