Custom Redirect end-user on ticket form(default form) submission | Community
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Custom Redirect end-user on ticket form(default form) submission

  • March 6, 2020
  • 10 replies
  • 0 views
L

Hi All,

We are having a custom requirement. We are allowing end-user login only via JWT token from our Application and no other way. We want to limit end-users only upto ticket creation and nothing else. So when the user gets to Zendesk from our application and creates a ticket then after user clicks on submit button, they should be redirected back to our application. We are having "Professional" subscription. Can anyone suggest how can we make custom redirect on ticket submission in Zendesk. Also, I have already seen this "Redirecting end users to other url upon ticket submission" link and didn't helped. 

Thanks in Advance,

Lalit Joshi

    10 replies

    J
    • Jasir
    • April 23, 2020

    Is there a new update to this? 

    Nicole17
    • Nicole17
    • April 28, 2020

    Hi Jasir, it doesn't look like anyone has figured out the customization required to accomplish this yet. If anyone has an idea, please share! 

    L

    I am interested too

    Find a way to redirect to specific url after ticket form submission

    Any help is very appreciated

    E
    • Erika15
    • June 23, 2020

    Hello @levati.luca,

    At the moment, this sounds like it's still not possible through the native feature, but I know that you can build your own custom form using the API, and you could redirect the users to any page you like afterward. This would take some custom code and database knowledge: Building a custom ticket form with the Zendesk API

    You may also try and check this out: How TO - Redirect to Another Webpage

    I'll also leave this post open in case other users have some alternative solutions for you :)

     

    G
    • Gil16
    • January 14, 2021

    I also would like to chime in that it would be nice to support this feature. We also have this need.

    M
    • Mark13
    • June 25, 2021

    Yes, we have this need since we are trying to redirect users back to our main site upon submission.  Thank you.

    C
    • Chloé21
    • August 9, 2021

    Hello, 

    I hope you're doing good.
    I'm also interesting in this post however, the link does exist @Erika Camille Sundian, do you know if another article was posted ? 

    Thanks a lot for your help,

    Chloé 

    Brett13
    • Brett13
    • Community Manager
    • August 9, 2021

    Hey Chloé,

    Can you confirm which link you're trying to access that doesn't work?

    C
    • Chloé21
    • August 9, 2021

    Hi Brett, 

    This one "Building a custom ticket form with the Zendesk API"
    Thanks a lot,

    Brett13
    • Brett13
    • Community Manager
    • August 10, 2021

    Thanks Chloé! I've updated the link :)

    Can you confirm it works on your end?

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