Custom field - drop down list - import a list | Community
Skip to main content

Custom field - drop down list - import a list

  • December 21, 2016
  • 3 replies
  • 0 views

Hi,

 

I wish to create a custom drop down list, but my list contains many lines.

Is there a way to import that list?

 

Thanks.

 

 

3 replies

  • January 4, 2017

Hi Moshe,

Have you tried using the API? The following link should help you out: https://developer.zendesk.com/rest_api/docs/core/ticket_fields#updating-drop-down-field-options


  • January 26, 2017

I'd also like to see this feature. Using the API is an option, but it seems like a lot of overhead for something that should be built.


Laura28
  • February 5, 2021

For anyone looking to import a large list without having to develop your own script using the API, the app Elements Connect can help. It lets you bulk import list options from an external data source like an SQL database or your Shopify account.