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Custom Field data disappears on closed tickets on guide API

  • May 9, 2023
  • 1 reply
  • 0 views

Jon26

Hello,

When using a third-party API tool like Insomnia and using OAuth (bearer token) I can see the full data of a closed ticket's custom field data (Closed for more than a year). 

 

But via the REST API on Guide using javascript and request.json endpoint, the field value does not show 

 

Is this a known discrepancy? Is it documented somewhere?

1 reply

  • May 15, 2023

I went ahead and created a ticket on your behalf so we can closely work on this.