If you aren't already familiar with this article, we highly recommend subscribing to it. While the language is customer focussed, we absolutely value the input of our Partners who are encouraged to be at the forefront of our product and feature releases and provide their insights and observations of these to our product teams.
https://support.zendesk.com/hc/en-us/articles/4408829663642-Current-and-upcoming-Zendesk-betas