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CSAT Unsubscribe option

  • July 24, 2024
  • 1 reply
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Amie11

Under the Australian SPAM Act 2003, it's required that commercial electronic messages have an opt-out/unsubscribe option. 

 

https://www.legislation.gov.au/C2004A01214/latest/text

 

CSAT surveys are considered as a commercial electronic message. 

 

Can we please build in an unsubscribe function into the new CSAT feature to address this legal issue? 

1 reply

Tetiana12
  • July 29, 2024

Thank you for feedback! For now, we suggest creating the setup described in this community post