I would like to receive not the option of “Bad score” or “Good score” but directly the number that the user has selected and allow us to stablish the parameter for “Bad score” or “Good score”.
Also, it would be good to have a stantdard report with all the information regarding this CSAT regarding:
- # of CSAT answered
- # of CSAT with good score
- # of CSAT with bad score
- All the received responses
Thanks,
Right now, the satisfaction feature has a little limitation where agents can only see if the end-user rated their ticket as Bad or Good, along with any comments if they provided them.
For the report you’re aiming to create, it sounds like a custom report would be the way to go! You can check out this helpful documentation to get started on what you’re looking to achieve: [Satisfaction Best practices and recipe]