If we activate the CSAT EAP then CSAT sent via messaging does not work.
It gives an error agent connected to the answer bot but if I turn it off then it works properly. I was under the impression that this would not impact other ticket's CSAT setup.
CSAT EAP break the messaging CSAT setup
Thanks for sharing! I'll wait until it's fixed
Hi there!
I read this in the EAP article:
When you are enrolled in the EAP, you will see a new Customer Satisfaction page in Admin Center to configure the CSAT experience for ticketing channels (Web form, Email, API).
Its clearly mentioned that only three features are supported with the new CSAT.
It wont work for now in rest of the places like different web widgets, whatsapp and other channels. I guess we will have to wait for that.
The issue was occurring due to our integration with a third-party answer bot. Please close this topic.
Login to the community
No account yet? Create an account
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.