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Create Request - Custom Fields not working

  • November 10, 2017
  • 2 replies
  • 0 views
F

Hi, 

when i try to create a new request using the `create request api`. It seems i can't fill in the custom fields:

curl https://{host}/api/v2/requests.json \
 -d '{"request": {"subject": "Help!", "custom_fields": [{"id": 26948671, "value": "test category"}], "comment": {"body": "My printer is on fire!" }}}' \
 -v -u {email}/token:{token} -X POST -H "Content-Type: application/json"

Response:

{"error":"RecordInvalid","description":"Record validation errors","details":{"base":[{"description":"Category: cannot be blank","error":"BlankValue","field_key":26948671}}]}}

Any Advice how to solve this is appreciated.

kind Regards

    This topic has been closed for replies.

    2 replies

    Nicole17
    • Nicole17
    • November 17, 2017

    Hey Florian - 

    Since no one from the community has jumped in at this point, I've asked one of our Customer Advocates to join the conversation. Someone should be along shortly to help out!

     

    B
    • Becca14
    • November 19, 2017

    Hi Florian - 

    It looks like your payload format may be different than what we're expecting. I did some testing in my test account and the following worked for me, successfully filling in a drop down field's value: 

    {
     "request": {
      "requester": {
          "name": "Customer"
      },
      "subject": "Help!",
      "comment": {
          "body": "My printer is on fire!"
      },
      "custom_fields": [{
          "id": 32059818,
          "value": "football"
      }]
     }
    }

    And a payload for two custom fields, one a drop down and another a text field: 

    {
     "request": {
      "requester": {
          "name": "Custom Fields"
      },
      "subject": "Help!",
      "comment": {
          "body": "My printer is on fire!"
      },
      "custom_fields": [{
          "id": 32059818,
          "value": "football"
      }, {
          "id": 32175007,
          "value": "Text Field"
      }]
     }
    }

    Here's my full curl request: 

    curl https://subdomain.zendesk.com/api/v2/requests.json -d '{"request": {"requester": {"name": "Customer"}, "subject": "Help!", "comment": {"body": "My printer is on fire!" }, "custom_fields": [{ "id": 32059818, "value": "football" }]}}'  -X POST -H "Content-Type: application/json"

    Hope this helps! 

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