Connect Zendesk to an existing call center | Community
Skip to main content

Connect Zendesk to an existing call center

  • May 10, 2018
  • 1 reply
  • 0 views
O

I have an existing call center, the old fashion style, with regular phones.

I want to connect Zendesk to that system. Is it possible, if yes - how?

I've searched all around the web and found nothing that explain it.

 

Thanks!

    This topic has been closed for replies.

    1 reply

    P
    • Patrick85
    • May 15, 2018

    Hello Omer,

    The most "direct" way to integrate your call center with Zendesk would be to import your support numbers into Zendesk Talk and then forward the calls to the extensions/personal numbers that your agents would be using for the "regular" phones.  

    Zendesk does allow external CTI platform integration using our Zendesk Partner service, but my assumption from your description is that your call center is not a CTI but actual landlines.  

    If you would like to learn more about Talk Partner Edition, https://www.zendesk.com/talk/talk-partner-edition/.  

    If you would like to learn more about porting in numbers to Zendesk and using agent forwarding: https://support.zendesk.com/hc/en-us/articles/215118307-Porting-numbers-into-Zendesk-Talk.

    https://support.zendesk.com/hc/en-us/articles/235674008-How-do-I-forward-calls-from-Talk-to-a-personal-phone-

    I hope this helps answer your question.  If you require more information feel free to email us at support@zendesk.com and we would be able to help you further!

    Terms & ConditionsCookie settingsAccessibility statement