I have a zap set up. The data is coming from a tool called Thinkific but when people fill out the Company name, it will not come over to ZendeskSell. I tried moving the field that captures Company to other data elements. For example I mapped the COmpany Name field to City or Country or First Name, and when I do that, the "Company Name" captured in Thinkific will populate those fields properly but it will not properly capture in the Company Name field. Actually, NONE of the data elements I am capturing will populate the Company Name field. Any thoughts?
Company Name via zapier
Not sure I understand as this is almost certainly a Zendesk issue as I am able to move the Company from Thinkific to Mailchimp without issue. But cannot move company from either of those systems to Zendesk. So we will have to create manual work arounds because of our decision to use ZenDesk. Do you know if ZenDesk has more robust integrations with other tools similar to Zapier?
Would love to know if anyone out there has zaps that work adding a company name to Zendesk.
The triggers and actions that are available in Zapier are coded by Zapier to work with the APIs of the products they interact with. Each product's API is different, so it may very well be that Zapier works correctly with MailChimp while having an issue with Zendesk, because MailChimp's API is different from our own. While it's possible that there's an issue with Zendesk's API, I still do think it's worth inquiring with Zapier to see if they can replicate the issue you're seeing, because they're in the best position to troubleshoot their own code. If they're able to determine that the problem lies with Zendesk, or if the issue can be replicated via a direct call to our API (not using Zapier), then of course we'd definitely investigate further.
Could you supply a more complete example of the issue you're seeing?
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Hi there,
We're unable to support Zapier zaps directly – have you tried looking at the troubleshooting resources offered by Zapier? Troubleshoot errors in Zapier
But if anyone in the community has an idea, please feel free to respond here!