1. I'm concerned this might affect our Zendesk storage. Will it? Does it consume the same storage as the current Zendesk AI agent conversations? Is there any expected impact? Approximately how many MB per ticket?
2. Even without an email address, a ticket would be created by the AI agent. Did I get that right?
Great questions, Jham! I'm curious to know the same.
Hi Jham,
Thank you for reaching out!
To answer your questions:
1. AI Agent tickets will count towards Zendesk storage. We will be introducing deletion schedules for customers to manage their storage and to remove these conversations. In terms of MB per ticket, it is hard to define as every interaction can be different but we anticipate that they would, on average be a quarter of the size of a regular ticket. I'll tag my colleague @dane12 who might be able to provide some more insights.
2. You are correct, any interactions between your AI and customers will be created as an AI Agent ticket.
Please let me know if you've any further questions or follow ups.
Thanks,
Will
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