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Chat tags not added

  • November 28, 2018
  • 9 replies
  • 0 views
J

For some reason we are not seeing the chat tags added using the following script. Any reason why? Are we doing anything wrong?

window.zESettings = {
webWidget: {
chat: {
departments: { 
enabled: [1817721789,2147508689]
},
tags: ['url_cr','cr','chat_cr','chat_b2c','chat_cr_b2c']
},
helpCenter: {
suppress: true
},
launcher: {
label: {'*': 'Ayuda'},
chatLabel: {'*': 'Ayuda'}
},
contactForm: {
title: { '*': 'Contáctanos' },
tags: ['url_cr','cr','widget_cr','widget_b2c','widget_cr_b2c']
},
contactOptions: {
enabled: true,
contactButton: { '*': 'Contactanos' },
chatLabelOnline: { '*': 'Chateá en vivo' },
chatLabelOffline: { '*': 'Chat no disponible' },
contactFormLabel: { '*': 'Escríbenos un correo' }
}
} 
};

    9 replies

    R
    • Ramin12
    • November 29, 2018

    Hi Jorge,

    Thanks for sharing this issue, I was able to reproduce the problem and the tags API doesn't appear to be working correctly.

    I have notified the development team and they are investigating the issue and working on the fix now.

    -Ramin

     

    J
    • Jorge27
    • Author
    • November 29, 2018

    Thanks Ramin. Do you have a workaround for this for the meantime?

    R
    • Ramin12
    • November 30, 2018

    There are no workaround at this point in time. If you need this functionality, I would recommend opting out of the experience until the fix is available. 

    J
    • Jorge27
    • Author
    • November 30, 2018

    Ok thanks. Please let us know when it is fixed. How close is this to a GA rollout? Just wondering when we should plan to have a stable solution that we could migrate to.

    R
    • Ramin12
    • December 1, 2018

    GA will probably be in the first half of 2019 at this point in time, it will depend on the feedback we get from customers and ensure we have resolved defects like this. 

    As the JS APIs are less than a month old, there will be a period of finding defects and the team will do their best to resolve them in a timely manner. 

    J
    • Jorge27
    • Author
    • December 12, 2018

    Any updates on this?

    R
    • Ramin12
    • December 13, 2018

    Hi Jorge,

    The fix should be released tomorrow morning Melbourne time. If the issue still persists on the weekend, let me know and I can investigate it again.

    Thanks,
    Ramin

    Mikael16
    • Mikael16
    • July 11, 2019

    Hi,

     

    any update on this ?`What´s the recommendation to do this type of config with an integrated chat ?

    Regards

    Mikael

    R
    • Ramin12
    • July 11, 2019

    The previously reported bug has been resolved. If you are still having trouble, please create a ticket by emailing support@zendesk.com.

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