I need a simple way to check if chat agents are online and available to chat on my site. Ideally I'm looking for and endpoint that returns something as simple as true/false if agents are online or offline.
Is this available via the Zendesk Chat REST API? I have done some browsing though the docs but I haven't found anything.
Hi Dave,
Within the product, you can who's logged in to chat and their availability by going to Chat > Team > View all. Does this help?
Hi Dave,
Thanks for the reply. Unfortunately I'm looking for a way to do this programmatically. I have a chat button on my website that I would like to flip on and off if there are no chat agents available or if the current time is outside the chat operating hours.
Hey Dave,
It sounds like the Real Time Chat API might be what you're looking for - specifically, agent metrics.
I hope this helps. Feel free to reach out with any questions!
Tipene
Sorry for the late reply, I just received the email notification.
I looked into the Real Time Chat API and it looks like its only available for the Enterprise plan. I have scoured the documentation and I wasn't able to find anything available for any of the other subscription tiers.
As far as I'm concerned its a a huge miss for the zendesk API. Its a basic feature that should be standardized across all chat subscription plans. The more I use the zendesk ecosystem the less I like it due to all the pay walls.
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