Chat License Not Matching Purchased Chat License | Community
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Chat License Not Matching Purchased Chat License

  • April 22, 2022
  • 3 replies
  • 0 views
Bradley17

Hello, we purchased 20 chat license. When adding agents under chat it shows only 8 license available. 

 

Any idea what the purchased amount does not match the available amount. This is preventing me from adding all of my agents.

 

Thank you

    3 replies

    Brett13
    • Brett13
    • Community Manager
    • April 22, 2022
    Hey Bradley,
     
    I'm going to bring this into a ticket so our Customer Care team can take a look at your account and figure out what's going on here.
     
    You'll receive an email shortly.
     
    Thanks!
    Bradley17
    • Bradley17
    • Author
    • April 22, 2022

    Thanks...I have tried to talk to you customer care team via chat...I have been waiting over an hour.  Is there a better or faster way?

    Brett13
    • Brett13
    • Community Manager
    • April 26, 2022
    Hey Bradley,

    Thanks for your patience while we looked into this for you. It appears there was a syncing issue with your Chat account but according to your ticket that has now been resolved.
     
    Let us know if you have any other questions. 
     
    Cheers!
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