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Chat Departments

  • December 1, 2020
  • 1 reply
  • 0 views
A

Hello,

 

We have a set chat department trigger that was not working - is it possible to set Departments after the fact for these chat's where the department is now Null?

 

Thanks,

Amanda

    1 reply

    B
    • Ben78
    • December 8, 2020

    Greetings,

    I was experimenting with this in my test account and I saw a note under the department action:

    This trigger action cannot update the department after the fact, as it has to run before a chat starts. My apologies as I know that likely isn't what you were looking to hear.

    Let us know if we can assist further or if I misunderstood you here.

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