I am using Chat SDK v2 version 3.2.0.
When I start a chat using the following code:
MessagingActivity.builder().withEngines(ChatEngine.engine()).show(activity, chatConfiguration)Then I close this activity and reopen, the chat history is shown and everything works fine.
Then I close the activity again and reopen for the 3rd time, the chat history is gone and user can only see chat history when they or the agent send a message.
Please help. I can reproduce this in the sample app.
I'm seeing the same behavior as the OP.
I don't expect conversations from previous sessions to appear. Instead, I would expect the conversation related to the user's current session to be preserved when closing/reopening the screen.
The messages are not restored when the screen is reopened. Is there a way to make this work without using JWT authentication?
Getting the same problem. When I switch from the chat to other apps, on returning to the conversation the chat is open empty untill someone types in a message (either user, or agent).
Hi,
We'r using chat sdk v2. And as per these instructions https://developer.zendesk.com/documentation/classic-web-widget-sdks/chat-sdk-v2/android/getting-started/
zendesk_chat = ‘3.3.2’
zendesk_messaging = 5.2.2
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