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Chat assignment time in Reports

  • August 29, 2023
  • 1 reply
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Queen

I would like to ask in which exact report in Explore I can find the exact time (date, hour, min, sec) when a particular chat is assigned to an agent?

1 reply

  • September 27, 2023
Hey Nikolina,
 
The closest you can get to would be using the Chat Engagement metric together with the Time - Engagement started attributes.