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Changing the agent default view

  • May 25, 2016
  • 4 replies
  • 0 views
V

As an agent, I would like to be able to have the option of setting the default view to my profile page instead of the Dashboard.  I want to see all of my tickets that I feel need attention or to re-prioritize, before moving on to others.  On the other hand, I might want to change it for specific time periods.  For instance, at the start of a new school year when ticket volume is at peak level.

 

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    4 replies

    K
    • Kay11
    • May 28, 2016

    Hey Veronica,

    In my opinion there should be a view created where you could see those.

    However to answer your question, a solution for this is by setting your homepage to your profile page. Whenever you need to login, you'll be redirected back to that page.

    Have a good weekend.

    V
    • Veronica15
    • Author
    • May 28, 2016

    Thank you for your ideas, Kay. How do you set e homepage to the profile page?

    K
    • Kay11
    • May 30, 2016

    Hi Veronica,

    Sorry, for that I was unclear. What I meant is set your profile page as the homepage in your browser (or as a favourite), then you'll go to that page, even if you have to login.

    V
    • Veronica15
    • Author
    • May 31, 2016

    I tried it and it worked like a charm!  Thanks, Kay!

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