From the admin panel, under "Customer satisfaction" after having filled out the new survey settings, hitting save returns a "changes couldn't be saved error" and the new survey is not enabled.
"Changes couldn't be saved" error prevents enabling customizable CSAT EAP
Thank you for reporting!
Hi Thomas,
We have been looking into this issue. I would suggest to deactivate the old CSAT automation and then trying to re-enable the new one. You can read about old CSAT automation in this article.
Tetiana Gron - I am experiencing the same thing as well. I have already enabled it and tested multiple times and to my surprise it has been disabled this morning. When re-enabling it I am getting "Changes couldn't be saved" error.
I have made all possible troubleshooting and still no luck at all to enable it.
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