When i log into Zendesk with my admin account, and respond to customer tickets, i want to change my name so customers doesn't see my real name, how can i do this?
Change your Agent name
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Hi Craig
You can add a nickname to your profile. Zendesk will use your nickname instead of your full name when communicating with your customers.
Hey Saurabh -
Aliases are only available on the Professional and Enterprise plan levels:
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