Cancelling subscription is a nightmare

Hey Michal, 

Thanks for reaching out to us here and sorry to hear you haven't been able to cancel your account after four weeks of waiting. I've reached out to a couple of my colleagues internally to see if they can follow up with you in the ticket you have open with us regarding this issue. 

Someone should follow up with you soon but please let me know if you still run into any issues on your end. 

Thanks!