Hi,
Some users change email address and try to create a new ticket. We are checking users before sent any tickets. But Zendesk API returns a null response for the new email address.
If the user changed email and try to sent a ticket after 5 min it will be successful.
Is there any cache problem?
Can't find user after update email address for 5 min
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Hi Ahmet,
I suggest that you reach out to our Customer Support to take a deeper look into your account.