Can't find the 'Summarize' button or feature | Community
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Can't find the 'Summarize' button or feature

  • December 4, 2023
  • 4 replies
  • 0 views

Partipost


I've turned on the feature, but the summarize button isn't available. 

4 replies

Brett13
  • Community Manager
  • December 4, 2023
Hey Supervisor, can you confirm you followed the instructions in this article? Using generative AI to summarize and enhance ticket comments (EAP)
 
After enabling and hitting the Save button, you may need to do a refresh in your browser for it to show up.
 
Hope this helps!

Partipost
  • Author
  • December 5, 2023

Hi Brett, 

Yes I did, I'm able to see the Enhance Writing in my view, but not the Summarize button. Please see the screenshot. 


Jakub14
  • December 6, 2023

Hey @partipost, the Summary button is located in the Intelligence panel. You can access it from the right-hand side context panel by clicking on the wand icon, see it here.


Partipost
  • Author
  • December 7, 2023

Hi Jakub, 

 

Thank you for the pointer! I can see it now. Thanks!