can a user close a ticket

Hi Marty,

Actually not even an agent can close a ticket, but an end user can solve their own ticket.

When an end-user visits their ticket on the web-portal they can consider their request solved - then it will fall into the normal workflow of closing out solved tickets.

Hope that helps.

Thanks,

McCabe

McCabe,

How do I set it up so that the End-User has the ability to solve their ticket?

Thanks,

Steph

Stephanie, the ability for end users to solve their own tickets, is described here:

EDIT This is the post I intended.. thanks Jennifer!

The solved ticket would then be closed by an automation.

Oh, silly, Allen. :)

Maybe this is the article he meant to link to.