Hello! I want to create a report where in it calculates First Update Time after ticket was re-assigned to a specific group and have it as as the time created - and then calculates the Last Update Time when the same group re-assigned the ticket back to (main) customer support as the solved date?
Calculates First Update Time after ticket was re-assigned to a specific group AND Last Update Time after ticket was re-assigned by the same group to another group
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It seems this concern has already been addressed on the ticket that you have submitted. For visibility, this use case is currently not possible with the current and simple custom metrics.