[Bug] Annoying iframe prevents support users from clicking | Community
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[Bug] Annoying iframe prevents support users from clicking

  • January 31, 2022
  • 4 replies
  • 0 views
Mateus11

Hello Zendesk community,

I've recently found an annoying bug in Zendesk Support. Constantly, when I open the support platform, I am unable to click on the top bar, left corner. I've found there is a not-so-hidden iframe that prevents me and all my coworkers from clicking in the top-left corner.

Check out the images below: 

There is no way (other than opening inspector and hard-deleting from page render) to keep this away from us. I had to teach the same workaround to my non-tech coworkers.

May someone please assist us to fix this bug in support's platform?

    4 replies

    Ifra
    • Ifra
    • February 1, 2022

    Hey Mateus,

    have a look at it: https://support.zendesk.com/hc/en-us/community/posts/4418478127258-Rogue-iframe-in-Chrome-and-Edge-on-Zendesk-Support-stops-selection-of-Views-Home-Add.

     

    Thanks

    D
    • DJ11
    • February 2, 2022
    Hey Mateus,
     
    Thank you for reaching out to Zendesk Support.
     
    An article relating to your concern has been shared by Ifra. Please let us know if you're having issues or if you still need help.
     
    Thank you and have a wonderful day ahead!
     
     
     
    Kind regards,
    Mateus11
    • Mateus11
    • Author
    • February 2, 2022

    Hello DJ Buenavista Jr.

    I kindly recommend you to open her article first. There is nothing helpful there.

    It's just a recommendation to contact support team and file a bug report. I just did this by sending to my account manager.

    Thanks.

    D
    • DJ11
    • February 3, 2022
    Hello Mateus,
     
    Thank you for the email update, since this is a backend issue, we'll have to inform our dev team about this. I would advise to wait for an email update from your account manager regarding this.
     
    Thank you and have a wonderful day ahead!
     
     
    Kind regards,
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