Scenario:
CHANGING BRAND ON TICKET WITH LIMITED BRAND ACCESS
- Agent Ralf is in only in Brand A
- Agent Ralf wants to move a ticket out of Brand A
- Clicks on “brands”
- Only see’s Brand A and can not reassign
- Ralf can assign to another group he has access to in Brand A
Discussion:
Should Agent Ralf be able to assign to brands that Agent Ralf is not a member of?
Should Agent Ralf even SEE other brands in the drop-down?
Any other thoughts?